Memeber Service Representative
We have an outstanding Contract position for a Member Support Representative to join a leading Company located in the McLean, VA surrounding area.
The Company is seeking Member Support Representatives to provide mission-critical identity verification support to our users.
Our Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support.
We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast-growing startup where there are multiple opportunities for upward mobility.
Responsibilities:
Provide timely, accurate, and efficient service to our customers via email and/or video chat Verify member identification and follow verification procedures Work with other members to troubleshoot verification issues and provide a working solution Assist in documentation and playbook updates as necessary Job Requirements:
Qualifications:
Previous experience in customer service based role Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems Excellent written, verbal, and interpersonal skills Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment Passion for delivering excellent customer service experiences Strong initiative, can-do attitude, and work ethic Excellent time management skills and attention to detail Flexibility to work nights, weekends, and holidays as needed Willingness and ability to train in-person at our Tyson's Corner office.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Company is seeking Member Support Representatives to provide mission-critical identity verification support to our users.
Our Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support.
We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast-growing startup where there are multiple opportunities for upward mobility.
Responsibilities:
Provide timely, accurate, and efficient service to our customers via email and/or video chat Verify member identification and follow verification procedures Work with other members to troubleshoot verification issues and provide a working solution Assist in documentation and playbook updates as necessary Job Requirements:
Qualifications:
Previous experience in customer service based role Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems Excellent written, verbal, and interpersonal skills Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment Passion for delivering excellent customer service experiences Strong initiative, can-do attitude, and work ethic Excellent time management skills and attention to detail Flexibility to work nights, weekends, and holidays as needed Willingness and ability to train in-person at our Tyson's Corner office.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
